EDM06 Sponsors

BTSLogic provides Directory Assistance and Information Services solutions to telecommunications carriers and operator services companies worldwide. BTSLogic’s commitment to seamless integration and standards based architecture enables our customers to set the standard for customer service while delivering innovative products.

BTSLogic's SEDA™ (Speech Enabled DA) seamlessly integrates the BTS-DA™ Search Engine, VoxLinx™ Multi-Modal IVR, and enhanced screen pop technology featuring Continuous Knowledge Retention™. Seamless integration means better service: in 2004, the Paisley Group certified that the SEDA at Consolidated Communications achieved a customer care grade of 90.5, the highest among automated DA services, and rivaling the best operator services. The same system has an automation rate of over 50%.

BTSLogic’s flagship product, BTS-DA Search Engine, uses proven database technologies such Oracle and PostgreSQL instead of proprietary, vendor-controlled databases. BTS-DA’s flexibility allows delivery of innovative services such as Enhanced DA, location-based services, speech automation, and SMS/MMS/Web/WAP access. BTS-DA’s stability and short search time allow non-stop delivery of high quality customer service. For example, Eniro Sweden (ENIRO118118) has used BTS-DA to deliver a map/“find the nearest” service. Eniro1181118 was the winner of 118 Directory Enquiries award for “Best European Directory Enquiry Service” in 2004.

With over 20 years of experience, our systems are used in 12 countries and in seven languages. Current customers include Consolidated Communications (USA), Eniro Respons, Telenor Teleservice, DeTeMedien, Etisalat , Batelco, and the Pentagon.

For information contact:

EDM06 Silver Sponsors:

Call Genie is a provider of Enhanced Voice Directory services (“EVD”).

Call Genie is a leader in the voice sector of the interactive, local directory services market - the business of bringing together consumers and merchants.

Call Genie’s services include the development of interactive voice recognition applications, marketing and sales planning, operational support, as well as management of related technologies and network operations center components.

For further information:

Contact Darren Logue with any questions and requests:

phone:  +1 303.872.0355 or
email:  darren.logue@callgenie.ca

Please visit:  www.callgenie.ca for audio demo and further description of Call Genie.
 

Volt Delta International - A member of the Volt Delta group, Volt Delta International is a pre-eminent, dedicated provider of directory solutions to many of the world's largest telecommunications companies and information service providers. Formed via the merger of market leaders Volt Delta Europe and varetis Solutions, Volt Delta International unites technologies, people and know-how to provide customers on every continent with an unmatched set of solutions and capabilities from a single source. Our combined portfolio includes solutions for:

Volt Delta International is unique in the directory services industry in its ability to provide completely integrated solutions to cover all of a customer’s needs. Our solutions encompass network interconnect switches, call centres, search engines and data management tools. By selecting Volt Delta International, our customers are able to benefit from an integrated product line that fully supports the new enhanced, often mobile-based, information services demanded by customers and the competitive market.

For further information please contact:

EDM06 Program Sponsor:

Whitaker Associates is a leading consulting organization in the global information services marketplace. Whitaker Associates believes that the free market system is the most effective way to organize production and distribution and seeks to assist, through conferences, publications, and consulting, in the development of free market systems worldwide.

For further information:                 

Stuart M. Whitaker President
Telephone: +1 (703) 506-1220
email: info@whitaker.com