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EDM05 Home
Sponsors |
Information Services Extended, Inc (ISx) is a leading provider of search and directory enquiry (DQ) solutions to telecommunications companies, content providers, and call centers around the world. The ISx FlexiQ(tm) platform provides a new generation, end-to-end solution for information services serving wireless, wireline and electronic directory enquiry companies, in addition to directory publishers. The FlexiQ platform enables DQ providers and publishers of yellow and white pages to make their rich content accessible to live operators in a call center and directly to users via speech automation, electronic and Internet-based enquiry and wireless messaging solutions. ISx customers include such established telecommunications and directory content companies as Belgacom, Eniro, Fonecta, France Telecom, Matav, MCI, OTE, Sensis, SBC, as well as independent call centers and emerging providers of innovative information services. ISx is headquartered in Fort Lauderdale, Florida, USA, and operates sales and support offices in the UK, Belgium, Finland, Hungary, and Australia. For further information:
BTSLogic's SEDA™ (Speech Enabled DA) seamlessly integrates the BTS-DA™ Search Engine, VoxLinx™ Multi-Modal IVR, and enhanced screen pop technology featuring Continuous Knowledge Retention™. Seamless integration means better service: in 2004, the Paisley Group certified that the SEDA at Consolidated Communications achieved a customer care grade of 90.5, the highest among automated DA services, and rivaling the best operator services. The same system has an automation rate of over 50%. BTSLogic’s flagship product, BTS-DA Search Engine, uses proven database technologies such Oracle and PostgreSQL instead of proprietary, vendor-controlled databases. BTS-DA’s flexibility allows delivery of innovative services such as Enhanced DA, location-based services, speech automation, and SMS/MMS/Web/WAP access. BTS-DA’s stability and short search time allow non-stop delivery of high quality customer service. For example, Eniro Sweden (ENIRO118118) has used BTS-DA to deliver a map/“find the nearest” service. Eniro1181118 was the winner of 118 Directory Enquiries award for “Best European Directory Enquiry Service” in 2004. With over 20 years of experience, our systems are used in 12 countries and in seven languages. Current customers include Consolidated Communications (USA), Eniro Respons, Telenor Teleservice, DeTeMedien, Etisalat , Batelco, and the Pentagon. For information contact:
varetis AG is the world's premier provider of professional directory solutions for carriers and information service providers. More than 240 telephone service centers and nearly 18,000 agent positions worldwide have been equipped with products and services from varetis AG. On all continents, distinguished customers such as AT&T, Deutsche Telekom, Telkom South Africa, TOT Thailand and Telecom New Zealand benefit from the 20 years of experience the enterprise has amassed. One of the largest providers of directory solutions in the world, varetis AG has its headquarters in Munich and subsidiaries in Great Britain and Singapore. varetis AG has been listed in the Prime Standard segment of the Frankfurt Stock Exchange since February 2003. For further information on varetis AG:
Volt Delta Europe provides a one-stop shop for information service providers with soft switch ACD, IVR, search-engine, SMS messaging and call centre environment. Our OASIS product supports:
Volt Delta is unique in the directory services industry in providing a completely integrated solution to cover all of a customer’s needs. No longer do customers have to negotiate amongst suppliers of switches, search engines and call centres to ensure that they receive a solution to meet their service requirements. By selecting Volt Delta Europe our customers are able to benefit from an integrated product line that fully supports the new enhanced information services demanded by customers and the competitive market. Volt Delta is also a leading content provider with North American white, yellow and enhanced listings and with access to worldwide listings using the E.115 protocol. For further information:
Soleo Communications, Inc. is a systems integrator that specializes in network and automation solutions for the directory and operator services market. Soleo has deployed large-scale carrier-grade Directory Assistance Automation systems that handle more than one million calls per day. Soleo’s solutions are built around its XML Network Gatewaytm, an open, scalable framework that provides extensive interface capabilities to connect with legacy and next-generation Voice over IP (VoIP) networks. The XML Network Gateway™ offers an open and extensible applications’ environment that is based on leading industry web standards. It supports the ability to pass call context information seamlessly from either internal or external sources, to the caller through agent handling or automated techniques. Multi-level security agents control how and when network resources are made available to applications. The XML Network Gateway™ also provides administrative services with real-time service management capability and multi-application support. Soleo’s strength is in their ability to tie various network elements into one, cohesive system. By moving the service logic and network control out to the application endpoints, operator service can introduce new services without having to replace their existing network infrastructure. For further information: Laurie Bennett Email:
lbennett@soleocommunications.com INFONXX is the world's premier provider of directory assistance and enhanced information services to leading communications companies, businesses and consumers. As the largest non-carrier directory assistance supplier in the world, INFONXX provides industry-leading products and services including 411 PlusÒ enhanced directory assistance; TeleMásSM Spanish-language services; InfoSaveÒ directory assistance for corporations; and MobileSourceSM, the industry's first access to wireless listings in the United States. Based in Bethlehem, Pennsylvania, USA, INFONXX employs 6000 customer service representatives and support personnel who manage 250+ million listings globally at eleven locations across the US, UK and the Philippines. A wholly-owned subsidiary of INFONXX, The Number 118-118(TM) is Britain's leading directory assistance service, providing premium directory enquiry services directly to consumers. Launched December 10, 2002, The Number's innovative marketing campaign and service led to immediate success and numerous marketing awards and market success. In addition, during this timeframe The Number was responsible for one of the largest inward investments in the UK. INFONXX / The Number are actively exploring growth opportunities throughout the world in 2005, with particular focus on the planned deregulation of the French and Italian markets. For further information:
EDM05 Program Sponsors:
EDM05 Sponsor: Whitaker Associates Whitaker Associates is a leading consulting organization in the global information services marketplace. Whitaker Associates believes that the free market system is the most effective way to organize production and distribution and seeks to assist, through conferences, publications, and consulting, in the development of free market systems worldwide. For further information:
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