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Directory Enquiries: Opportunities in the Google Age
Whitaker Associates
I. Day 1:
February 7
Welcome Coffee (8:00 - 9:00)
-
Introductory Remarks
(9:00 - 9:15)
Mr. Stuart M. Whitaker,
President, Whitaker Associates
-
Executive Panel (9:15-11:00)
Talented and creative business leaders are
driving the changes underway in the directory market in general and in the
Directory Enquiry (DQ) market in particular. Internet search engines
such as Google represent a new factor in the directory market that directory
providers must understand and account for. This session will offer the
opportunity to listen to a number of key leaders share their insights into
what the industry offers and to ask questions about their perspectives.
Ms. Barbro Sjölander, CEO of
Eniro 118 118
Ms. Nancy A. Benovich Gilby,
CEO, PocketThis
Mr. Gerson V. Brisola, Vice
President, Development & Product Management, ISx
Mr. Dominic Tonner, CEO, MI
International
Break: (11:00-11:15)
-
Investment Perspectives
(11:15-11:45)
The transition in the directory marketplace
is attracting investors to a number of areas. Significant investments have
been made recently in DQ providers, print directories, enhanced services,
and other areas. This session will offer a perspective from the investment
community on the directory industry.
Ms. Irina Hemmers, Apax
- Quality Measurement of Directory Services
(11:45-12:15)
The quality of many products and services improve over time. Voice
telecommunications service, voice recognition, directory assistance, and
Internet directories are all examples of this pattern. Two major
factors that have affected the directory market over the past few years have
been deregulation and automation. This special address will look at
measurement of directory service quality, and the ways in which deregulation
and automation have affected such services.
Ms. Meg MacRae, Director, The
Paisley Group / Paisley 118
Lunch: (12:15-1:30)
-
European Market and Regulatory
Developments (1:30-2:45)
The fifteen European Union (EU) member states
that have been members since 1995 are in varying degrees of compliance with
EU directives, and continue to move toward greater compliance.The ten EU
member states that joined the EU in May, 2004, are also in varying degrees
of compliance. This session will focus on European market developments
outside France.
Mr. Robert Rożek, Polish Office
of Telecommunications and Post Regulation (URTiP)
Mr. Sean P. McDevitt, Vice
President, InfoNXX / The Number
Mr. Pedro Díaz Yuste, Director
11888, TPI-Páginas Amarillas
Break: (2:45-3:00)
-
Geographical Expansion: France
(3:00-4:30)
France, with a population of 60 million
people, is in throes of revising its directory markets. While there are a
many positive aspects of deregulation of the directory market in other
countries, there are a number of negative aspects as well. France has had
the advantage of being able to look at experiences in other countries as it
has developed and implemented its deregulatory process. This session will
focus on the status and opportunities this revision provides.
Mr. François Varloot, Chief of
Unit, French Autorité de Régulation des Télécommunications (ART)
Mr. Nils Tharandt, CEO, SCOOT
France
Mr. Guy Birenbaum, CEO,
L'ANNUAIRE UNIVERSEL
Cocktail Reception: (5:00-7:00)
II. Day 2: February 8
Continental Breakfast (8:00 - 9:00)
Sponsored by The Paisley Group/Paisley 118
-
Day 1 Recap / Day 2 Introduction
(9:00-9:05)
Mr. Stuart Whitaker, Whitaker Associates
- Service
Expansion: Speech recognition, location based services, attendant-backed
services, and more! Section A
(9:05-10:30)
Many new capabilities are being introduced that expand the traditional DQ
product offerings. Speech recognition offers cost reduction of basic service
and allows the introduction of enhanced services at lower costs and prices.
The steady growth of mobile subscribers—in many countries today, there are
more mobile subscribers than fixed subscribers—means that directory
providers are developing and offering services tailored to mobile users.
These services include location based services (LBS), category search
services, access to enhanced services, access to private information
sources, attendant-backed services, and more. This session will explore
opportunities in this area.
Mr. James Glasspool, Director of
Marketing, VoltDelta
Mr. Masoud Loghmani, CTO,
BTSLogic
Mr. Aloke Chaudhuri, Vice
President of Product Management, Soleo Communications
Break:
(10:30-10:45)
- Service Expansion: Speech recognition, location based services,
attendant-backed services, and more! Section B
(10:45-11:45)
Mr. Christopher P. Matson,
Director, Global DA Solutions, Scansoft
Mr. Jim Madden, Vice President,
Service Providers, Nuance
- BT's Competitive Reaction: A Year and a Half Post-De-Regulation
(11:45 - 12:00)
Over the past few years, a great deal of interest has been focused on the UK
directory market as new regulations dramatically altered the competitive
landscape. Now, a year and a half since the elimination of the old 192
dialing code, BT has made significant adjustments. This special address will
review BT’s competitive reactions.
Mr. Gareth J. Morgan, Head of
Data, BT Directories, BT Retail
Lunch: (12:00 - 1:15)
- Service Expansion: Print, Internet, and Other
(1:15-3:00 )
Participants with positions in one directory segment—DQ, print directories,
Internet directories, other directories—are investigating and pursuing
horizontal expansion into other directory segments. This session will
explore those opportunities.
Ms. Kathleen A. Pierz,
Managing Partner, Pierz Group
Mr. Reiner Jakubietz, Head of
Publishing Solutions, varetis
Mr. Oswin Slade, Director
Business Development, ISx
Mr. Steve Isaac, Chairman &
Founder, SITRA
Break: (3:00 - 3:15)
- Service Expansion: Wireless Listings and Services
(3:15-4:45)
Wireless Directory Assistance (WDA)—the addition of mobile listings into the
directory database—holds the promise of dramatically increasing DQ revenue
and substantially increasing wireless minutes of use. Estimates are that the
addition of wireless listings will generate an additional 1.5 million EUR in
revenue. This session will explore the opportunity.
Mr. Don Thibeau, Qsent
Mr. David Stafford, General
Secretary, Association for the European Interworking of Directory Inquiry
Services (EIDQ)
Mr. Errol O'Meally, CEO, Sunset
Media
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