EDM04 Conference Agenda
London, England, February 16-17, 2004

EDM04 Home

Schedule & Agenda

I.  Day 1:  February 16

1. Introductory Remarks  (9:00-9:05)
   There has never been as much tumult in this market as during the past year. Why have there been such different experiences in different markets? How can you assess the prospects of any particular market? How can you succeed in any particular market? This introduction will outline the topics and lay the foundation for the range of material to be covered during the conference.

   Mr. Stuart M. Whitaker, President, Whitaker Associates
    

2. Conference Welcome  (9:05-9:15)
   
   Mr. Andy Tipping, Head of Information Aggregation Venture, BT Wholesale
    

3. Executive Panel  (9:15-10:30)
   Talented and creative business leaders are driving the changes underway in the directory market. This session will offer the opportunity to listen to a number of key leaders share their insights into what the industry offers and to ask questions about their perspectives.
   
   Panelists:
   
   Mr. Steven G. Chambers, Senior Vice President & General Manager, Network Speech Business ScanSoft
   
   Mr. Paul J. Elliott, Chief Executive of BT Directories
   
   Dr. Klaus Harisch, CEO, varetis
   
   Mr. Yahal Zilka, Chairman of the Board, Phonetic Systems
    

4. Break  (10:30-10:45)
    

5. European Market and Regulatory Developments  (10:45-11:45)
   This year past year witnessed the transition of the UK Directory Enquiry (DQ) market from a monopoly to a competitive environment. This long-awaited and much watched transition is just one country that has made the transition in Europe-Norway, Ireland, Germany, and others have made the transition also, with vastly different results. The US and Australia are undergoing transitions as well. This session will offer an overview of European developments.
   
   Ms. Bettina Bauer, Austrian Rundfunk und Telekom Regulierungs-GmbH (RTR)
   
   Ms. Fabienne Brison, Of Counsel, Project Manager, NautaDutilh N.V.
   
   Mr. Matthias Collot, French French Autorité de régulation des Télécommunications
    

6. International Associations in the Directory Market (11:45-12:00)
   Directory Inquiry and Directory Publishing have traditionally represented two distinct markets within the directory services umbrella. With the changes underway through the globe, these barriers are being challenged and opportunities for integrated directories are arising that previously did not exist. In this sessions, leaders from directory associations will discuss what their respective associations offer to the converging industry.
   
   Mr. David Peter Stafford, Secretary, Association for the European Interworking of Directory Inquiry Services (EIDQ)
    

7. Lunch  (12:00-1:15)
    

8. Case Studies  (1:15-2:45)
   This module will provide more detailed focus on the status and development of other markets.
    

   1. Australia
      Mr. Thomas Arthur, GM Contact & Telecom Solutions, Sensis
       

   2. France
      Mr. Alexandre Gaschard, Head of Online Business & Webvertising, Kapitol
       

   3. Sweden
      Ms. Katharina Döberl, Affärschef, Eniro 118 118
       

   4. Netherlands - "Introduction of speech recognition into a hosted DA service: A successful case study from the Netherlands"
      
      Mr. Frans van Belle, CEO, Voice Data Bridge
      Dr. Nils Lenke Ph. D., Application Manager Directory Assistance, ScanSoft
       

9. Break  (2:45-3:00)
    

10. Wireless Market Opportunities  (3:00-5:00)
    In many countries the number of wireless phones has surpassed the number of wired phones, making their focused consideration essential. There are two major aspects to consider with respect to the wireless directory market. The first is the fact that the wireless directory market is distinct from the wired market because of factors such as caller mobility, capabilities of "smart phones," and demographics. The second is that the growth of wireless phones has created a demand for directory services that can deliver wireless listings-and these services are largely absent today.
    
    Mr. Graham Brown, Director, Wireless World Forum (W2W)
    
    Mr. Mark Plakias, Partner & Senior Consultant, Zelos Group
    
    Mr. Charlie M. Anderson, VP, INFONXX
     

11. Cocktail Reception  (5:00-7:00)
     

II.  Day 2:  February 17

1. Continental Breakfast  (7:45-8:45)
   Sponsored by BT Wholesale
    

2. Day 1 Recap / Day 2 Introduction  (8:45-9:00)
   Mr. Stuart M. Whitaker, President, Whitaker Associates
    

3. New Products and Services: Take 1  (9:00-10:30)
   The directory market is experiencing rapid change with the development of new services ranging from automated speech to web directory access to location based service to enhanced information access to mobile services and more.
    

   1. Mobile Data Backup
      
      Mr. Charles Webb, Head of Products, BT Wholesale
      Mr. Stephen Sherry, BT Wholesale
       

   2. Location Based Services (LBS)
      Mr. Bryan Stockwell, Business Development, Mobile Commerce Ltd.
       

   3. The changing face of the DA inquiry
      Mr. Christoph Brüntrup, varetis
       

   4. Delivery of Information Services via VoIP Feature Service
      Capabilities
      Mr. Daniel E. Gallagher, President & CEO, Soleo
       

   5. Using Natural Language Search Technology in DA Automation
      Mr. Heath Clarke, Chairman and CEO, Interchange
       

4. Break  (10:30-10:45)
    

5. New Products and Services: Take 2  (10:45-12:15)
    

   1. Use of Internet Contact data
      Mr. Jon-Are Bækkelie, Online Services
       

   2. DA Automation
      VoltDelta
       

   3. Voice Automation
      Mr. John Tallarico, Director of Product Management, Phonetic Systems
       

   4. Next Generation DA Automation
      Mr. Christopher P. Matson, Alliance & Channel Manager, DA Vertical Specialists, Nuance Communications
       

   5. The Increasing Role of Self-Service in Directory Assistance
      Mr. Gerson V. Brisola, Vice President, Development & Product Management, ISx
       

6. Lunch (12:15-1:30)
    

7. The UK Experience
   What really happened? What, if anything, could have been done to make the experience better? What can be done to succeed going forward? The "UK experience" offers tremendous insight into what works well and what doesn't work well in this market, and this session will explore those factors
    

   1. Regulators  (1:30-2:15)
      
      Mr. Paul Whiteing, Deputy Director, UK Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS)
      
      Ms. Caroline Wallace, Director of Competition Policy, UK UK Office of Communications (OFCOM)
       

   2. DQ service providers  (2:15-3:00)
      
      Ms. Antonia Crawford, Director, i-CD
      
      Mr. Gareth J. Morgan, Head of Voice Services, BT Directories
      
      Mr. Steve Warner, Managing Director, Share Communications
       

   3. Break (3:00-3:15)
       

   4. Perspectives from the Outside  (3:15-4:00)
      
      Mr. Martin Ashfield, Managing Director, Performance House
      
      Mr. Matt Hunt, Consultant, Analysys
       

8. Closing  (4:00-4:15)
   
   Mr. Gareth J. Morgan, Head of Product Management, BT Retail
   
   Mr. Stuart M. Whitaker, President, Whitaker Associates

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