INFOnxx Vice President Charlie Anderson is responsible for strategy and business development for the world’s premier provider of directory assistance and enhanced information services to leading communications companies, businesses and consumers. Anderson has directed the company’s marketing, new product development, product management, and sales efforts. Respected throughout the industry for his insight and business acumen, Anderson has 14 years of telecommunications experience.  Starting in the Financial Management Development Program at AT&T, he progressed through consumer segment marketing, brand strategy and development, pricing, and offer development and implementation. While at competitive local exchange carrier Teleport Communications Group (TCG), he helped manage the general business segment to generate increased growth for the firm. After AT&T purchased TCG, Anderson assumed revenue responsibility for the AT&T’s entire consumer portfolio of in-state services, a $3.2 billion (U.S.) revenue stream.  He joined INFOnxx in July 2000.

Thomas Arthur is the General Manager for Products at Sensis.  Sensis is a wholly owned subsidiary of Telstra, the principal telecommunications carrier in Australia.  Sensis provides Yellow and White pages directories, Location and Navigation services and is the largest online advertising company in Australia.  Sensis has also recently taken responsibility for delivering directory assistance and directory enquiry services in Australia on behalf of Telstra.

Thomas has over 20 years experience in the Telecommunications sector holding a range of marketing, strategy and business development and operational roles.  He has represented Telstra in China as President of Telstra China and has worked in Sensis for the past 3 years.

Thomas has qualifications in economics and law from the Australian National University and is married with two children.

Martin has extensive experience in the contact centre arena. He has invaluable knowledge and experience in all aspects of organisation and call centre performance management, balanced score cards, six sigma and created the Performance House model for improvement Total Interface Management. Assisting the creation of voice over IP contact centres from conception to completion along with designing and implementing workable service level agreements, make his insights invaluable.

He acts as an Associate Lecturer for the University Of Central Lancashire following his creation of the Performance Management & Benchmarking module for the UCLAN Post Graduate Certificate in Contact Centre Management. When acting as the CCA's Regional Associate for South East England, and Scotland, he created and delivered the workshop for the CCA's Standards for Best Practice framework in call centres, which is currently being delivered to more than 500 call & contact centres across the UK.

Martin and his research team are heavily involved in the recently de-regulated directory enquiries sector. Working with the Association for the EIDQ, UK Government and many of the 118 providers, Martin stands as an independent voice providing experience-based insight to the global telecoms providers. 

An excellent keynote speaker with vast experience throughout contact centres, telecoms and HR Martin seeks to identify true quality and speaks with a passion that commands respect.

Jon-Are Bækkelie has broad experience in directory services. He has held several positions for Telenor Teleservice including IT-director, Director of International Operations, and VP Strategy and Business Development. He started and was managing director of info.portal GmbH, the directory assistance joint venture of Telenor and 02 in Germany. He has been working in the EIDQ for many years, and chaired the organisation from 1997-2000.

Jon-Are Bækkelie has a Master of Science degree in Computer Science from the University of Oslo. He is currently active as a member of the board of Online Services AS, a Norwegian software company with dedicated solutions for the directory services marketplace.

Ms. Bettina Bauer is a member of the economics division at Rundfunk und Telekom Regulierungs-GmbH - RTR (formerly known as Telekom Control GmbH - TKC), which she joined in the beginning of 2000. She is working on universal service, directory services and leased lines. She graduated in Economics in 1997 and in Political Science in 1998 at the University of Vienna after which she joined a scientific industrial research institute advising local governmental organizations and Ministries on certain aspects of industrial economics. Recently she finished her doctoral studies in Economics at the Vienna University of Economics and Business Administration.

Fabienne Brison teaches courses on intellectual property and the legal aspects of mass media and information technology at the University of Brussels (Vrije Universiteit Brussel, VUB), as well as a course on neighbouring rights (or rights related to copyright) at the Katholieke Universiteit Brussel (KUB).  She has in-depth knowledge in these fields as well as extensive practical experience

Fabienne appears on CEPINA's list of approved arbiters for domain-name disputes.  For many years, she has sat on the editorial board of the law review Auteurs & Media and has also been a board member of the Belgian ALAI division, of which she is currently vice president.  She is also a member of various international legal associations.  Fabienne is the author of many articles (and a book) on IP-related issues and is a regular speaker at national and international events.

Fabienne graduated from VUB in 1987.  In 1988, she received a DEA in Propriété littéraire, artistique et industrielle from the University of Paris II; in 1998, she completed her doctorate in law at VUB.  Fabienne was called to the Brussels Bar in 1988.  From 1988 until 1995, she was a researcher at VUB.  She spent 1993 as a visiting scholar at the Max Planck Institüt für ausländisches und internationales Patent-, Urheber- und Wettbewerbsrecht in Munich. From 1996 to 1999, she was the assistant to the managing director of SABAM, a Belgian society for the collective management of copyright.  She joined NautaDutilh as of counsel in 2000.